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Frequently Asked Questions
Where is Forest Fundamentals based?
We are currently headquartered in the heart of Wiltshire, just between Bradford-On-Avon and Trowbridge.
This is where we develop, test, package, and ship our products.
Where do we make our products?
Manufacturing locations vary by product. While the majority of our products are manufactured in the UK,
while others are manufactured overseas. All products are assembled in the UK. We are committed to
manufacturing everything in the UK eventually when these recourses become available.
How long is your processing times?
We work hard to process all your orders as soon as possible, max 3 days. Sometimes, these handling
times are longer due to holidays and unforeseen events.
How long does UK shipping take?
We post all of our domestic orders Royal Mail second-class and in some cases signed for, depending on
the product. After your order is shipped it should be with you within 2-3 days. Don't hesitate to contact us
if your order is late.
Do we ship internationally?
Yes, we do! We send all of our international orders Royal Mail international tracked so there is no chance
they will get lost! RM international tracked typically takes 3-4 days. Slight delays are common, depending
on your location. We also offer free shipping to the US on some products, including some of our fire-starters!
Who do I contact if I have any questions?
Please feel free to get in touch! You can contact us here.
Or by email, if you prefer - firstname.lastname@example.org
You can reach us directly by phone at (+44)7935566341 from 8 AM to 4 PM, Monday - Friday
What makes our products special?
We understand that survival is not the primary reason for going to the woods on the weekend. We are all
chasing the sense of freedom and calm the outdoors offers. This is why our products are not just built to
keep you alive but to enhance and simplify your outdoor experience.
I have an idea for a product, are you interested?
By all means, feel free to share! We've brainstormed a long list of potential next iterations, but love getting
our customers involved in the product development stage.