Frequently Asked Questions

We are based in Wiltshire, near Bath. This is where we develop, test, package, and ship all of our orders.

Our manufacturing locations vary by product.

All of our packaging and waxed canvas products are made in the UK. We also manufacture certain components in the USA, Poland, and China.

Our long-term goal is to manufacture everything in the UK as soon as we are able to meet the minimum order quantities required by UK manufacturers.

Yes. Our products are designed for everyone from beginners to experienced bushcrafters. If you're unsure which product is right for you, feel free to contact us for advice.

We work hard to process all orders as quickly as possible — usually within 3 working days.

Occasionally, processing times may be longer due to holidays or unforeseen circumstances. If this happens, we will notify you by email.

If your order hasn't yet been dispatched, we'll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.

Yes. Once your order has been dispatched, you will receive an email with your tracking number so you can follow your parcel every step of the way.

All domestic orders are shipped via Royal Mail Tracked 48. At checkout, you also have the option to upgrade to Royal Mail Tracked 24.

Once dispatched, your order should arrive within 2–3 working days. If your order is delayed, please don't hesitate to contact us and we'll be happy to help.

Yes, we do! All international orders are sent using Royal Mail International Tracked, so your parcel can be tracked every step of the way.

Delivery times vary by destination:

• Europe: typically 3–5 working days
• USA & Canada: typically 5–7 working days
• Australia & New Zealand: typically 6–10 working days
• Rest of the world: typically 5–10 working days

Slight delays may occur due to local customs processing. We also offer free shipping to the USA on selected products, including some of our fire starters.

If your order is delayed or appears to be lost in transit, please contact us and we'll investigate with the courier straight away. If necessary, we'll arrange a replacement or refund in line with our delivery policy.

Please note: if the tracking information shows the order as delivered, we are unable to provide a replacement or refund.

No. All USA orders are shipped DDP, meaning customs fees are paid by us in advance. There should be no additional charges or delays on delivery. This is also why US shipping costs have increased slightly in recent months.

Most of our customers in the EU and worldwide do not encounter customs charges. Where possible, we ship orders DDP and cover these costs in advance. If you're based in the EU and have concerns about customs fees, please get in touch.

Yes. If you're not completely satisfied with your purchase, please contact us within 14 days of receiving your order and we'll be happy to help arrange a return or exchange. We also cover the cost of return shipping.

Yes, all of our products are covered by a limited lifetime guarantee. If you experience any manufacturing defects, please get in touch and we'll make it right.

Yes, we do. If you're interested in bulk purchases, trade pricing, or wholesale enquiries, please get in touch with us directly.